FAQ Center

-Book an Appointment: Visit our website and schedule an appointment with a licensed healthcare provider.

– Your paramedical clinic can also take care of the entire booking process for you, and connect you with the right doctor.

– Virtual Consultation: Connect with your chosen healthcare professional via secure video or phone call, all from the convenience of your home or workplace.

– Receive Prescriptions: If your medical condition warrants it, your healthcare provider can issue a prescription during your virtual consultation, which can be transmitted directly to your preferred paramedical clinic, practitioner, or pharmacy.

At GroupOne Clinic, our team consists of a diverse range of licensed healthcare professionals, including doctors, nurse practitioners, doctors, and specialized doctors. They are qualified to provide a comprehensive array of medical services and can prescribe when necessary.

Certainly! Our healthcare professionals have the authority to issue prescriptions as part of their virtual appointments. They will assess your condition and, if appropriate, prescribe the necessary medication or device, which can then be sent to your chosen clinic, or pharmacy.

GroupOne Clinic’s services are currently accessible across Ontario, and will soon be expanding in many regions across the country.

No, GroupOne Clinic is not intended for emergency medical care. In case of a medical emergency, please dial 911 or head to your nearest emergency room. Our services are most suited for non-emergency medical needs and prescriptions.

Your privacy and security are paramount to us. GroupOne Clinic adheres to strict privacy regulations and employs robust encryption measures to safeguard your personal and medical information. We only share this information with your healthcare provider for the purpose of your virtual appointment.

Payment for your virtual appointment can be made using various methods, including credit/debit cards.

If you need to reschedule or cancel your appointment, you can do so conveniently through your GroupOne Clinic account. Be sure to review our cancellation policy for any applicable fees.

For virtual phone appointments all you need is to be available at your appointment time and have your your phone ready. If you have booked a virtual video appointment you can log in to your GroupOne Clinic account on our website before your scheduled time. There, you will find a link to join your virtual consultation. Follow the provided instructions to connect with your healthcare provider.

For most appointments you simply need the phone in which you provided the number for.

For a successful virtual video appointment, you’ll need a computer, smartphone, or tablet with a stable internet connection and a functioning webcam. We recommend selecting a private, well-lit space for your consultation.

You can come to GroupOne Clinic for a wide range of health concerns, including:

Common illnesses and minor injuries.
Prescriptions.
Women’s and men’s health.
Mental health support.
Skin conditions.
Specialty care in various disciplines.
Preventive care.
Medical Cannabis.
Referrals to specialists when needed.

We are your convenient, one-stop solution for many healthcare needs. However, remember that we are not for emergencies – for emergencies, please call 911 or go to the nearest emergency room.