Privacy Policy

Privacy Policy for Group One Medical Clinic

Last Updated: March 19, 2024

Group One Medical Clinic, referred to collectively as “GROUP1,” “us,” or “we,” is pleased to offer you access to our webpages (the “Webpages”) and associated online clinics and apps (the “Platforms”). At GROUP1, we are dedicated to safeguarding your personal information and adhering to applicable data protection and privacy laws. This Privacy Policy outlines our practices in this regard.

Please note that this Privacy Policy does not govern the collection, use, and disclosure of personal information by healthcare professionals, including physicians, physician assistants, and therapists (“HCPs”) who utilize the Platforms to provide telehealth or telemedicine services (“Health Services”) or support services (“Support Services”). HCPs are bound by their own privacy laws and professional obligations regarding personal information handling. We encourage you to review their respective privacy policies to understand how your personal information, including personal health information, may be managed.

We may update this Privacy Policy as necessary, so we recommend checking it regularly.

1. Information Collection

Webpages – Cookies:

When you visit or interact with our Webpages, unless you opt out, we use “Cookies” and other automated data collection technologies with your consent to gather personal information. This may include unique identifiers, IP addresses, technical usage details, browser types, time zone settings, language preferences, operating systems, device identifiers, search histories, page response times, duration of visits, viewed pages, marketing preferences, or online navigation and clickstream behavior. These Cookies help us understand how you use our Webpages and their content to enhance your experience. We may also utilize Cookies for marketing and advertising purposes, and these may be accessed or disclosed to third parties for relevant advertising purposes. You can opt out of Cookies or restrict third-party access to our Cookies through your browser’s privacy settings, but doing so may limit certain Webpages features and services.

Webpages – Contact Us (online forms, chat boxes, or email):

When you submit forms on our Webpages, use our customer service chat messenger, or email us inquiries, we collect personal information such as your name, email address, phone number, and company name. This information is used to communicate with you, fulfill your information requests, and conduct necessary follow-up actions.

Webpages – Direct Marketing:

If you subscribe to receive direct marketing or promotional communications from GROUP1, we collect your name and email address to provide information about our clinic and associated products and services. If you sign up for newsletters or request additional information, we may share your details with GROUP1 to fulfill your requests.

Platforms – Provider Account Creation:

When an HCP registers on our Platforms, we collect personal information including their name, email address, phone number, billing details, information about their medical practice, and registration details with provincial colleges. This information is used to create HCP accounts, verify licensing, confirm identity, and facilitate communication regarding Platform usage.

Platforms – Patient Account Creation:

When individuals register as patients on our Platforms to access Health Services with HCPs, we collect their name, email address, phone number, gender, date of birth, province/territory/state of residence, healthcare card details, and billing information. This information is used to create user accounts, and credit card information is processed securely through Stripe without storage on our systems. For patients under 18, the User Account must be held by a parent or legal guardian, who may provide personal information for the minor (“Registered Child”).

Platforms – Patient Visits:

HCPs may collect and utilize personal health information about patients during Platform interactions, including consultation reasons, health history, symptoms, and treatments. This information is used to deliver Health Services or Support Services and may be logged in patient accounts for future reference. Patients can also input personal health information into their accounts for HCP reference.

2. Purpose of Information Use:

We use personal information to:

– Manage our relationships with you and provide requested information or services.

– Create HCP and Patient Accounts on the Platforms.

– Facilitate delivery of Health Services or Support Services.

– Conduct research and improve Webpages services.

– Communicate regarding inquiries, customer service, or employment.

– Detect, prevent, or investigate security breaches.

– Process payments and protect our business.

– Maintain internal records.

GROUP1 reserves the right to aggregate and anonymize stored personal information for its use.

3. Personal Information Sharing:

We may share personal information, including personal health information, with third-party service providers to operate Webpages and Platforms or fulfill information requests. Service providers comply with this Privacy Policy and use information only for requested services.

Exceptions to consent may occur in limited circumstances:

– When permitted or required by law or regulations.

– In life-threatening emergencies.

– For legal advice, fraud protection, debt collection, or breach investigations.

– In the event of a business merger.


Personal information is shared with service providers, including affiliates, to operate Webpages and provide services, optimize Webpages, or for customer service.


Personal information may be shared with service providers, registered HCPs, and third parties at your request (e.g., pharmacies). This includes fraud prevention, payment processing, service provision, customer service, and Health Services delivery.

4. Data Retention:

Personal information is retained for service provision or as required by law. HCPs follow regulatory rules for personal health information retention.

5. Data Accuracy:

We endeavor to maintain accurate personal information and rely on users to update us with any changes.

6. Data Security:

We employ physical, administrative, and technical measures to safeguard personal information against loss, unauthorized access, or disclosure. Access to information is restricted to authorized personnel and service providers.

HCPs utilizing Platforms have their own security measures for personal information protection.

Despite precautions, we cannot guarantee absolute security.

7. Data Storage:

Personal information is stored on secure servers in Canada. Third-party service providers may process information outside Canada, subject to local laws.

HCPs may store personal health information on servers outside Canada as per provincial college requirements.

For more information on service providers or data storage, contact us at [email protected].

8. Third-Party Links:

Webpages or Platform use may lead to third-party websites, each with its own privacy policies. GROUP1 is not responsible for third-party personal information practices.

9. Direct Marketing:

You may opt in to receive marketing communications from GROUP1. Consent allows us to inform you about our products, services, and events. Opt-out options are available.

10. Consent:

Your consent is obtained upon account registration or as required by law. HCPs obtain patient consent during appointments.

11. Your Rights:

You have rights to access, restrict, object to, edit, transfer, or delete personal information. Contact us to exercise these rights. Certain requests may require identity verification. Requests regarding personal health information are redirected to relevant HCPs.

12. Contact Information:

For questions or concerns about this Privacy Policy, or to file a complaint, contact us at [email protected]. If unsatisfied, you may file a complaint with local privacy authorities.

We take accountability for personal information seriously and aim to address all inquiries promptly.